Terms & Conditions of Sale
These terms and conditions of sale (hereinafter the "T&Cs") govern the contractual relationship between the company LEVEL UP, operating the EVE AND CO brand, and any natural person consumer making a purchase on the website https://eve-and-co.com (hereinafter the "Site").
1. PURPOSE
The purpose of these T&Cs is to define the rights and obligations of EVE AND CO and the Customer in connection with the online sale of products offered on the Site.
They apply exclusively to sales concluded via the Site, to the exclusion of any other distribution channel.
Any order placed on the Site implies the Customer's full and unreserved acceptance of these T&Cs.
EVE AND CO reserves the right to amend the T&Cs at any time. The applicable T&Cs are those in force on the date the order is validated by the Customer.
The T&Cs are accessible at any time on the Site in a format that allows them to be saved and printed.
2. PRODUCTS AND COMPLIANCE
2.1. The Products offered for sale are presented on the Site with a description enabling the Customer to be aware of their essential characteristics.
2.2. The Products sold by EVE AND CO are period pants, which constitute intimate hygiene products for strictly personal use.
2.3. The Products comply with French legislation and the applicable standards in force at the time they are placed on the market.
2.4. The photographs, visuals, texts, graphics and information appearing on the Site are provided for guidance only and are not contractually binding. Minor variations may exist without incurring the liability of EVE AND CO.
3. CUSTOMER OBLIGATIONS
3.1. The Customer declares that they are at least 18 years old and have the legal capacity to enter into a contract.
3.2. The Customer undertakes to provide accurate, complete and up-to-date information when ordering. They are solely responsible for the consequences resulting from erroneous or incomplete information.
3.3. The Customer undertakes to use the Products in accordance with their intended purpose and the instructions provided.
4. ORDERS
4.1. Any order is firm and final once payment has been validated.
4.2. An order confirmation is sent to the Customer by email.
4.3. EVE AND CO reserves the right to refuse or cancel any order in the event of an existing dispute with the Customer, fraud or non-payment.
4.4. Orders are accepted subject to available stock. In the event of unavailability, the Customer will be informed as soon as possible and may obtain a refund of the sums paid.
4.5. Pre-orders
Where certain Products are offered for pre-order, this means that they are temporarily unavailable but being restocked. The "pre-order" indication is clearly shown on the Site before the order is validated.
Pre-orders are payable at the time of ordering.
The delivery date indicated for a pre-order is an estimated date, provided for guidance only. EVE AND CO makes every effort to meet the announced timeframes, but cannot be held liable for any delay related to restocking or the supply chain.
In the event of a significant delay or prolonged unavailability, the Customer may cancel their pre-order and obtain a full refund of the sums paid.
5. PRICES
5.1. Prices are shown in euros, inclusive of all taxes (VAT included), excluding delivery charges.
5.2. Delivery charges are indicated before the final validation of the order.
5.3. EVE AND CO reserves the right to change its prices at any time. The Products are invoiced on the basis of the rates in force at the time of the order.
5.4. Any tax or charge applicable under French or foreign regulations remains the responsibility of the Customer.
6. DELIVERY
6.1. The Products are delivered to the address indicated by the Customer when ordering.
6.2. Delivery times are indicative. EVE AND CO cannot be held liable for delays attributable to the carrier.
6.3. In the event of a damaged parcel or a missing product, the Customer is required to make reservations with the carrier and to inform EVE AND CO within three (3) days.
7. PAYMENT
7.1. Payment is due in full at the time of the order.
7.2. The accepted means of payment are: bank card (Visa, Mastercard) and PayPal.
7.3. Transactions are secured via certified payment providers.
7.4. The Products remain the property of EVE AND CO until the price has been paid in full.
8. RIGHT OF WITHDRAWAL – RETURNS
8.1. In accordance with Article L221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for sealed goods that cannot be returned for hygiene reasons once they have been unsealed after delivery.
As period pants are intimate hygiene products, any pants that have been unsealed, tried on or removed from their original packaging cannot be taken back or refunded.
8.2. The Customer has a period of fourteen (14) days from receipt to return a Product that is strictly unsealed, not tried on and in its original, intact and resaleable packaging.
8.3. Return shipping costs remain the responsibility of the Customer.
9. PROMOTIONAL OFFERS AND BUNDLES
In the context of promotional offers including bundles of Products, the following rules apply:
- The Products making up the bundle are contractually inseparable.
- Any pants that have been unsealed or are non-returnable for hygiene reasons will be deemed to be a paid item of the bundle.
- The non-returnable item may under no circumstances be regarded as the included or promotional item.
- In the event of a partial return of a bundle, the value of the non-returnable item will be deducted from the amount of any refund.
10. REFUNDS
Where the return conditions are met, the refund is made within a maximum of fourteen (14) days from receipt and inspection of the returned Products.
No refund may be made for a Product that does not comply with the return conditions.
11. LEGAL WARRANTIES
The Customer benefits from the legal warranties of conformity and against hidden defects, in accordance with the legal provisions in force.
12. LIABILITY
EVE AND CO cannot be held liable for damage resulting from improper use of the Products or from an event of force majeure.
13. INTELLECTUAL PROPERTY
All elements of the Site are protected by intellectual property law and remain the exclusive property of EVE AND CO.
14. PERSONAL DATA
The personal data collected is processed in accordance with the regulations in force. The Customer has a right of access, rectification and deletion.
15. FORCE MAJEURE
The liability of EVE AND CO cannot be incurred in the event of a force majeure event as recognised by French case law.
16. MEDIATION AND DISPUTE RESOLUTION
In accordance with Article L.612-1 of the French Consumer Code, the Customer may use a consumer mediator free of charge.
SAS Médiation Solution
222 chemin de la Bergerie
01800 Saint-Jean-de-Niost – France
Website: https://www.sasmediationsolution-conso.fr
Email: contact@sasmediationsolution-conso.fr
The Customer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/
These T&Cs are governed by French law.