Frequently asked questions

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Our period pants

What are period pants and how do they work?

They're pants that replace all your usual sanitary protection, day and night. They have 3 thin absorbent layers: a first wicking layer that draws blood down to the second absorbent layer, which removes any feeling of dampness, and finally a leak-proof waterproof layer. See more

How do I use my period pants?

Nothing could be simpler! Just slip on your pants when you have your period and that's it — you don't have to think about it all day. For best absorption from the first use, you can wash them once before wearing them, without oily soap and at 30 degrees maximum.

How many hours can I wear my Eve and Co pants?

We guarantee an average of 12 hours of peace of mind before you need to change your pants. Depending on your flow this can be slightly less, and if your flow is heavy we recommend the models designed for a heavy flow.

How many pairs do I need for my whole period?

It all depends on how you use them. If you want to wear them day and night, we recommend at least 4 to 5 pairs so you can wash them throughout your cycle. You can also use different styles depending on the day and the intensity of your flow, since we offer pants designed for different flow levels. Take a look at our different styles here

Can I wear the pants alongside another form of protection?

Yes of course — if your period is very heavy and you'd rather wear them alongside another form of protection, you can. We have customers who wear EVE AND CO pants with a tampon, a cup or a pad for part of the day and then use the pants alone. If it reassures you, go for it. 😋

What are the pants made of?

Our period pants are made with high-quality materials to guarantee comfort, effectiveness and respect for your skin:

  • Inner lining : Soft, breathable organic cotton for maximum comfort. (in all our styles, except the seamless period pants, which use their own absorbent technology and don't contain cotton.)
  • Absorbent part: A technical assembly with a waterproof membrane — light and effective against leaks.
  • Outer fabric: Soft, comfortable organic cotton.
  • Lace (on selected styles) Adds an elegant touch while staying comfortable.

Every detail is designed to combine performance, durability and style — all while respecting the environment. 🌿

How should I wash and care for my Eve and Co pants?

To preserve the lifespan and absorbency of your period pants, here are our recommendations:

  • Rinse them in cold water after use until the water runs clear.
  • Never use oily soap (such as Marseille soap, Aleppo soap, etc.) — it sticks to the absorbent fibres and damages your pants over time.
  • Wash them in the machine at 30 degrees maximum, or wash them by hand.
  • Air-dry them — never tumble dry and never use fabric softener!

Feel free to check out the user guide

How long do period pants last?

The lifespan of period pants is the same as your everyday underwear — you can count on them for several years! (up to 5–6 years). And wear doesn't affect their effectiveness in any way. You can wash your pants in a lingerie wash bag for even better results! 👍

What do your customers think of your period pants?

You can read all our customer reviews here

Delivery

Where do you deliver?

We deliver your period pants all over the world straight to your letterbox! 🌎

What are the delivery times, methods and fees?

UK:
→ Home delivery: 2 to 4 days
→ Collection point: 3 to 5 days

Europe:
→ Home delivery: 3 to 6 days
→ Collection point: 4 to 7 days

Rest of the world:
→ Home delivery: 3 to 9 days

Delivery fees are calculated automatically at checkout based on your destination.

Our delivery partners: Royal Mail, DPD, DHL, UPS, Evri and Colissimo (we use the most suitable, reliable and fast option for your region and country).


Will I pay customs fees if I'm delivered outside the EU?

To simplify delivery and speed things up, customs fees are calculated and collected directly at checkout.

This means no additional charges will be requested on delivery. Parcels are processed faster by carriers and customs services, which avoids delays or blockages and means you receive your order quickly, with nothing to do on your end.

Can I change or cancel my order?

We process orders in less than 24 hours. If your order hasn't yet been processed and shipped, you can ask for a change or cancellation: hello@eve-and-co.com

Unfortunately, if your order has already been processed we won't be able to make changes. 😔

How do I track my order?

We'll automatically send you a confirmation email and then one at each stage of your order: dispatch and delivery (check your spam folder).

Otherwise, you can also track your order on this page.

Pre-order: how does it work?

A pre-order lets you reserve an item that is temporarily out of stock (restock in progress). Payment is taken at order. If your cart contains items in stock + on pre-order, we ship everything in one go once the whole order is available, to reduce parcels. The announced date is an estimate: you can find all the info in your order confirmation or on your tracking page.

Payments

What payment methods do you accept?

We accept almost everything:

→ Bank cards: Visa, Mastercard, Amex, Maestro
→ PayPal
→ Apple Pay
→ Google Pay
→ Shop Pay
→ Klarna (pay in 3 instalments, interest-free)

It's up to you to choose what suits you best.

Is payment secure?

Yes, 100%. We never store your card details — everything goes through ultra-secure payment platforms:

→ Stripe (bank cards)
→ PayPal
→ Apple Pay
→ Google Pay
→ Shop Pay
→ Klarna (pay in 3 instalments, interest-free)

All use SSL encryption and 3D Secure authentication. It's as secure as your bank's website, if not more. Your information stays between you and them — never with us.

Where can I find my invoice?

You'll find your invoice sent automatically by email after your order confirmation, as well as inside your parcel. 😇

How do I use a promo code?

Add your items to your cart. When you enter your details, you can add your promo code. Need a code?

Returns and refunds

A defect on your product or a mistake on our side (wrong size, wrong style)?

Don't panic, we've got you! Drop us a quick email at hello@eve-and-co.com with a photo if it's a defect, and we'll sort it out within 24 hours maximum.

Can I exchange or return my order?

Yes, you have 14 days after receipt to change your mind, provided that the product is unsealed, untried and in its original packaging (in short, that it can be resold). After all, period pants are a bit like a toothbrush — it's better if no one has already tried them 😉 Return shipping is at your own cost.